Welcome Officer – Expo2020 Dubai – United Arab Emirates

The purpose of the Welcome Officer is to provide a warm welcome for all external guests and visitors to Expo 2020; both to the Expo 2020 Campus and by telephone. The role includes registration of visitors and providing an efficient and courteous telephone service. The first contact for all guests and callers is through our welcome reception. The aim of a welcome officer is to leave a positive lasting impression to all visitors and callers. 

Main responsibilities of the role include:

– Following Expo 2020 protocol process and ensuring a remarkable service in every single interaction with internal staff or external public;

– Dealing with queries or request from the visitors and employees;

– Providing information to callers, greetings persons entering the organization and directing individuals to the correct location;

– Assist the Business Support Department as requested in other administrative tasks related to office management;

– Cooperating with office staff to maintain proper interaction and a friendly environment within office;

– Answer all phone calls to the Visitor’s Center in the utmost efficient, kind and courteous way, always following Expo 2020 protocol and ensuring a remarkable service. Ensure the phone does not ring more than three times before being answered; 

– Direct all phone calls to the right person within one call, and ensuring that the call is not transferred multiple times between employees and/or departments. The welcome officer/telephonist should clearly understand the subject of the caller to understand to whom direct the call. Keep a log of all relevant calls that require follow up and any action either from the caller or the contacted employee; 

– Book meeting rooms as requested by callers. Ensure the booking is clear and in line with the meeting room booking process of Expo 2020;

– Follow up on meeting room occupation and re-utilize rooms in terms of cancellation;

– Keep a waiting list when necessary for re-allocation whenever there is a cancellation;

– Updating appointment calendars, performing word processing, basic bookkeeping, and filling, as required;

– Follow the phone call protocol precisely, ensuring the best possible and seamless service in terms of welcoming and greeting all callers; 

– Ensure all updates and changes in process are immediately implemented;

– Understand the importance and impact that this role has in Expo, and ensure that this function adheres to the highest levels of Expo 2020 values of Collaboration, Respect, Humility, Integrity and Excellence. 

Job Details

Posted Date: 2019-04-28
Job Location: Dubai, United Arab Emirates
Job Role: Other
Company Industry: Other

Preferred Candidate

Degree: High school or equivalent

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