Technical Support Officer – Kuwait

Job Purpose

Responsible for ensuring proper computer operations so that end users can efficiently deliver their work through prioritizing, documenting and actively responding & resolving end user technical support requests with the use of diagnostics and request tracking tools.

Key Roles and Responsibilities

  • Continuously track and monitor status of information technology systems across primary healthcare center.
  • Respond to incoming calls requesting technical support assistance, and take necessary steps to resolve issues in a timely manner.
  • Coordinate with the IT Technical Support Supervisor on issues assigned to him/her, respond to the incident/problem and apply appropriate resolutions to close the incident/problem in a timely manner.
  • Respond to employees’ emails and other written queries concerning system software and hardware issues, scheduled maintenance, etc.
  • Utilize diagnostic software to identify and troubleshoot technical issues.
  • Perform fixes at the desktop level, including installation and upgrade of software, conducting file backups, and configuring systems and applications.
  • Set up and configure desktop computers, peripherals and user accounts, assigning security levels, network access, etc.
  • Systematically document all requests for technical support assistance including end user identification information, nature of problem, and steps taken to resolve issues.
  • Perform regular maintenance of all system software and hardware as per maintenance schedule, etc. to ensure business continuity and minimize the system interruptions.
  • Contribute to the identification of opportunities for continuous improvement of systems, processes, and practices while taking into account best practice, improvement of business processes, cost reduction, and productivity improvement.

Job Details

Posted Date: 2020-07-16
Job Location: Al Kuwait, Kuwait
Job Role: Information Technology
Company Industry: Medical Hospital

Preferred Candidate

Career Level: Mid Career
Degree: Bachelor’s degree

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