Team Leader, Online Customer Care Vacancy ( Duration of the contract: minimum 3 months ) – Kawader HR Consultancy – United Arab Emirates
• Minimum 3 years of experience in the customer service field, out of which 1 year experience should be in a Senior Customer Care Agent role
• Support in the implementation of Customer Service standards, policies and procedures for the designated team.
• Lead, coach and develop the team of customer care agents while monitoring and moderating customers’ queries and concerns received through online communications such as email and social media platforms with the objective to ensure timely, engaging and pro-active service with customer
• Experience using social media tools for blogging, micro-blogging, online social interaction, online media sharing (YouTube), social media monitoring, and Web site analytics is highly preferred
• Insurance or medical experience is an advantage.
||Abu Dhabi, United Arab Emirates
||Customer Service and Call Center
||Healthcare, Practitioner and Technician