Star Assistant – MERCEDES BENZ – Al Mulla Group – Kuwait

  •  Ensure customer is proactively greeted and welcomed as they arrive
  •  Inquire about and assess customer requirements and needs

  • Assist customer to welcome area and assist  with any relevant digital media
  •  Ensure a pleasant experience for the customer overall
  • Manage and maintain an overview of the capacity of the showroom at all times
  •  Manage overall coordination of showroom visitors
  •  Ensure that the main customer contact areas are always clean and in perfect condition
  •  Ensure all digital signage in the showroom is in perfect working condition, is switched on and is displaying the relevant
    content
  •  Cooperate with and support showroom staff at all times
  •  Match customer to their appointments via SPOT flow system
  •  Introduce and hand over customer to the relevant adviser and pass on relevant information
  •  Create customer profiles and update customer info and insights to provide most current/relevant description of
    requirement
  • Be aware of any appointment bookings in advance and be prepared for customers’ arrival

Job Details

Posted Date: 2019-04-23
Job Location: Al Kuwait, Kuwait
Job Role: Customer Service and Call Center
Company Industry: Automotive

Preferred Candidate

Career Level: Entry Level
Gender: Female
Degree: High school or equivalent

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