Sr. Officer Key Account Customer Care – Bupa Arabia – Saudi Arabia


1- ROLE PURPOSE:


Fulfilling daily key account group Bupa Arabia insurance operation requests and queries received from the group secretary. Representing an excellent Bupa Arabia image by reflecting the organization values and objectives.

2- KEY TASKS:

– Adding and deleting employees and dependents to the group’s policy and printing the new cards.-

– Modifications to the memberships: Change class, re-print lost cards, change branch, update member Info (Name, Ids, DOB, Etc…), and replace card with updated information.

– CCHI data upload.

– Receive inquiries from the members regarding their membership.

– Online claim submission through Bupa Arabia Channels or submit the claim in-person in with the original documents to claim department in Bupa Arabia head offices. • Provide proper follow up for ongoing and pending inquiries.

– Check the Pre-Authorization status follow-up with Pre-Auth Team to provide the needed information for members.

– Receive, validate and submit the client’s complaints to the proper channels.

– Provide the clients with the product benefits and coverage information. Aligning with other internal department to reach excellent customer satisfaction by completing timely transactions and answer the client inquires.

Job Details

Posted Date: 2020-04-01
Job Location: Khobar, Saudi Arabia
Job Role: Support Services
Company Industry: Insurance & TPA

Preferred Candidate

Career Level: Mid Career
Gender: Male
Nationality: Saudi Arabia
Degree: Bachelor’s degree

Apply Now

0

Share This Post

Post Comment