Senior Solution Designer – IT – Kuwait – M.H. Alshaya Co. – Kuwait
This role reports to the Senior Manager Technology Solution Design, with close ties to the Head of Enterprise Architecture as well as the Head of Technology Services. The role is based in Kuwait. The Senior Solution Designer is responsible for ensuring end to end integrity of the Alshaya IT Infrastructure Technology landscape and for continuous improvements of the end to end services which are based on this landscape. This is done through structured solution design in line with defined and standards and executed by a competent team. Each Senior Solution Designer will focus on one area of expertise, storage, compute, networks or clients.
Identifies user requirements by researching and analyzing user needs, preferences, objectives, and working methods with focus business groups, i.e. management, user community, corporate security and various stake holders, and to translate into approved solution designs.
Define IT Infrastructure standards and operating procedures as per the industries best practice to achieve better service delivery to the end users
Prepare detailed business case, solution design, technical work instructions, procedures and implementation methodology for technology team to implement and deliver.
Facilitate the project review during implementation phase to ensure business objectives are addressed as per the infrastructure solution design and business case.
Design and Develop Infrastructure technology blue print to address the future business needs for the implementation of new solutions, in close collaboration with Enterprise Architecture as well as the Technology Operations teams.
Implements technology solutions by preparing interactive proof of concepts (POC) and mockups including application and infrastructure elements.
Industrialize the roll out of the solutions, so that once the solution has proven successful in an initial implementation/Proof of Concept, it can be handed over to the Technology Services team for further deployment
Plays key role in defining change, capacity, availability and configuration management & processes as per the ITIL standards.
Updates job knowledge by tracking research regarding IT infrastructure design and usability; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
A middle managerial role, ensuring reliability, scalability, adoptability and effectiveness of the infrastructure landscape E2E, with a strong foundation for execution
Ensuring that also small to medium sized changes to the landscape are designed and implemented in line with industry best practices and that they deliver end to end the outcomes the business needs
Collaborate with and guide IT change delivery, IT services, PMO, 3rd party SIs, software vendors and technology services to ensure architectural consistency, alignment and sustainability across the IT landscape
Perform IT landscape analysis and audit to identify risks and deficiencies and recommend solutions
Provide domain specific business technology thought leadership, keep pace with change in new technologies, methods and products
Bachelor or Master degree in IT, MIS, IT Management or comparable technology / engineering discipline
10+ years industry experience across production IT environment, managing enterprise IT Infrastructure, hardware, hosting services, cloud management, workplace, connectivity & unified communication, Data Centre Management with ITIL procedures.
Domain knowledge of ITIL, project management, server, network, Data Center management & support.