Quality Control Officer (Financial Services) – Qatar


1. Role Objective


To ensure the delivery of excellent and continuous improvement of our processes above and beyond customers’ expectations in relation to Quality Control through the implementation of appropriate tools and methodologies.

2. Detailed Roles and Responsibilities:

FINANCIAL

• Recommend short and long term solutions to business process, standard operating procedures, control & compliance deficiencies identified during the monitoring process to keep operating costs as low as possible whilst ensuring all potential risks are covered
• Participate in conducting special investigation / audits such as suspected fraud cases

CUSTOMER

• Develop strong relationships across all Divisions of the organization
• Have a good understanding of customer needs in order to address them appropriately, with a view to exceeding expectations in the quality of the organization’s processes
• Display a good understanding of competitor activity with regard to quality control and implement new initiatives to address new developments in the industry

INTERNAL

• Design, maintain and execute an effective Quality Control strategy for the Organization
• Execute Quality Control reviews to monitor control/processes for all relevant Divisions
• Conduct follow-up process which ensures that issues identified are rectified on a timely basis
• Prepare regular Quality Control reports for review by the management and assess the seriousness of each issue and prioritize findings
• Develop and monitor SLA and TAT adherence reports through regular reviews
• Ensure full compliance of all activities with internal and external regulatory guidelines

LEARNING AND DEVELOPMENT

• Lead and develop the Quality Control Supervisor through communication, performance management, development plans, timely feedback and reward and recognition practices.
• Cultivate an environment that supports nationalization and reflects the MAR values
• Act as key team player across the wider Service Quality team, helping others where appropriate and sharing knowledge on a regular basis

Job Details

Posted Date: 2019-12-02
Job Location: Doha, Qatar
Job Role: Quality Control
Company Industry: Banking; Economics & Financial Consulting

Preferred Candidate

Career Level: Mid Career
Nationality: United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen
Degree: Bachelor’s degree

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