-Call Monitoring (remote or side-by-side)
-Conduct QA briefings for all operational staff working in the Process
-Carry out trend analysis for top errors and advisory level analysis and ensure adherence to Quality SLAs
-Sharing of feedback with CSR agents on a timely basis.
|Job Location:||Dubai, United Arab Emirates|
|Job Role:||Information Technology|
|Company Industry:||Employment Placement Agencies/Recruiting|
|Career Level:||Mid Career|