Operations Director – Czech Rehabilitation Center – Saudi Arabia

JOB Objectives:


The Operating Director position provides the leadership, management and vision necessary to ensure that CRC has the proper operational controls, administrative and reporting procedures, and people systems to effectively grow CRC and to ensure financial strength and operating efficiency. The position accomplishes this through a respectful, constructive and energetic style, guided by the objectives of CRC.

The goal of the Operating Director position is to secure the functionality of business to drive extensive and sustainable growth. As well as, to safeguard and augment the efficiency of the company’s operations to facilitate accelerating development and long-term success. Operating Director has to lead the CRC’s operational delivery, ensuring the delivery of high quality, cost effective services that are innovative and responsive to the needs of patients.

Duties and Responsibilities

– The Operations Director holds overall responsibility for the operations and administration functions of the business ensuring the organization runs smoothly and efficiently
– In conjunction with the CEO and management team participates in the development and implementation of the mission, vision and values of CRC, including high quality and patient focused health care
– Designing and implementing business strategies, plans and procedures, as well as setting comprehensive CRC’s strategic direction and goals for performance and growth
– Achieving the target required as agreed with the top management
– Responsible for the development of the plan of operations and coordinating corresponding budgets reflecting the volume, revenues, expenses, staffing and capital needs CRC
– Assisting CEO and management team in new clinical program development, ensuring participatory decision making and appropriate design and implementation
– Spearheading strategies to steer CRC’s future in a positive direction
– Ensuring the financial objectives and cost improvement targets and contributing effectively to the annual planning program and the development of business plans
– Developing reports and KPIs to measure the effectiveness and efficiency of the internal operations and processes in CRC
– Ensuring that the company runs with legality and conformity to established regulations
– Translating the CRC’s strategic plans into defined operational plans
– Data analyzing to recognize trends in data to plan future projects and monitor the daily operations of the healthcare facility
– Reviewing financial information and adjust operational budgets to promote profitability
– Developing in collaboration with the CEO and the CFO, an annual operating plan that supports the CRC’s long term operations strategy
– Responsible for ensuring program and corporate compliance with primary health care policies and procedures
– Reviewing and approving all operational invoices and ensure they are submitted for payment. Also, Monitoring invoices, money handling procedures, accounting and bank processes
– Ensuring effective systems, processes and performance management arrangements are in place to deliver high standards of performance and the quality of patient services
– Establishing robust systems of clinical and corporate governance, financial management, risk management and compliance in CRC, ensuring the trust continuously in response to incidents, by listening to patients and staff and from complaints and claims
– Responsible for driving CRC to achieve and surpass sales, profitability, cash flow, business goals and objectives
– Reporting to the board on operation activities towards business goals
– Working closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data and reduce sub-rental expenses
– Responsible for all operational department managers and supervisors, with review/approval responsibility for all operations employees
– Ensuring staff compliance with the adopted health care plan as it relates to the stated objectives (problems/needs), CRC’s clinical goals and the method of achieving the benchmarks listed
– Providing event follow-up to monitor the progress of planned improvement implementation to assure timely action, appropriate management support, and achievement of expected benefits. Using appropriate measurement, analysis and evaluation methods to accurately identify and document process improvements
– Managing health services by overseeing the daily functioning of the healthcare
– Operational planning through maintaining the stability of the healthcare and be able to predict future logistical needs
– Communicating customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
– Ensuring safety to protect patients, and ensuring the confidentiality and integrity of the healthcare facility. Delivering high quality and safe care to patients
– Creating reports that convey the daily logistics and the long-term impacts of these daily logistics on the healthcare facility as well as collecting data to improve patient care
– Assuring the utilization of CRC capacity
– Developing and implementing guidelines for employee evaluations, recruitment and promotion
– Researching opportunities for cost savings across the business
– Attending to all formal and informal complaints
– Attending meetings of the Board and its Committees and present the information
– Writing and submitting reports to the CEO in all matters of importance
– Running a safe, injury/accident free workplace
– Attending seminars, training sessions and courses to keep current with trends and practices in health care administration, as needed.
– Any other tasks or goal assigned to him/her by CRC Management

Job Requirements :

– Knowledge of business and management principles, including coordination of people and resources, human resources modeling, finance, marketing, leadership techniques, production methods, resource allocation, supply chain, customer service and strategic planning
– Excellent stakeholder management skills and an ability to communicate complex business ideas
– Strong analytical and data-driven mindset that translates into leadership skills
– Demonstrable competency in strategic planning and business development
– Commercial awareness with an eye for seeing business improvement opportunities
– Able to read and interpret financial statements develop and nurture vendor relationships for purchasing optimization.
– Familiarity with the operational procedures at all levels of the organization
– Proven track record of managing complex budgets successfully
– Ability to inspire employees to live up to their potential and optimize their productivity
– Knowledge of medical legal rules and guidelines
– Must have excellent interpersonal skills and empathy towards patients, as well as have excellent communication skills, critical thinking skills, the ability to handle stressful situations, the capacity to function independently, have varied clinical experience, and the ability to document meticulously
– Must have excellent process improvement skills and able to understand clinic functions and department interactions
– Able to adapt process improvement in accordance with organization objectives
– Willingness to work flexible hours in order to meet the organization’s needs/demands

Job Details

Posted Date: 2019-05-14
Job Location: Riyadh, Saudi Arabia
Job Role: Medical, Healthcare, and Nursing
Company Industry: Medical/Hospital

Preferred Candidate

Career Level: Director/Head
Degree: Bachelor’s degree

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