Officer – Quality Control – Qatar


A leading Islamic Bank in Qatar is looking for an Officer – Quality Control.


Role Objective

Working with the Assistant Manager – Quality Control, enforces the necessary checkpoints and controls to ensure the existence, implementation and adherence to all approved internal/external policies & standard operational procedures.

Detailed Roles and Responsibilities:

FINANCIAL

• Develop the necessary checkpoints and controls to ensure the existence, implementation and adherence to all approved internal/external policies, operational procedures, regulations and SLAs

CUSTOMER

• Develop strong relationships across the Service Quality team and all Divisions of the organization
• Develop an understanding of competitor activity with regard to quality control and implement new initiatives to address new developments

INTERNAL

• Assist in the implementation of Quality Control programs
• Follow up on Quality Control reports and process improvement projects, to help ensure and facilitate action plan completion
• Develop SOP as per Service Quality Plan
• Develop User Manuals and grids
• Develop SLA and TAT required to enhance the Quality focus
• Develop Gap analysis and recommendation reports

LEARNING AND DEVELOPMENT

• Operate as a team player within the Quality Control team and across the wider Service Quality department. Share knowledge with others to strengthen capability of the team
• Maintain a focus on self-development by spending time reading and researching new and existing products and best practice

Key Interactions

INTERNAL

• Service Quality team
• COO
• Retail division Head and employees
• Corporate division Head and employees
• Information Technology Division
• Operation Division
• All other employees (as and when required)

EXTERNAL 

• Existing and potential customers
• External vendors
• Relevant Regulatory bodies
• External auditors

Job Details

Posted Date: 2019-12-02
Job Location: Doha, Qatar
Job Role: Quality Control
Company Industry: Banking

Preferred Candidate

Career Level: Entry Level
Degree: Bachelor’s degree

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