- Respond timeously to request for technical assistance in person, via phones, or
- Diagnose and resolve technical issues assigned via remote or physical visit if within the premises.
- Responds to Service Desk requests to identify and resolve hardware/software
- Follow standard service desk
- Log all service desk interactions and document issue resolution using the available
- Identify and effectively prioritize situations requiring urgent
- Track and route problems and documents
- Advice user on appropriate action, sometimes education of user is
- Providing status on service request to
- Maintain excellent communication with all end users and other members of the technology department.
- Performs miscellaneous IT job-related duties as assigned
|Job Location:||Jeddah , Saudi Arabia|
|Job Role:||Information Technology|
|Company Industry:||Catering, Food Service, & Restaurant|
|Career Level:||Entry Level|