Key performance indicators for Dubai hospitals soon

Dubai: Do critical health care facilities in Dubai measure up?

To gauge the performance of health providers across a swathe of health services, Dubai Health Authority announced on Tuesday that it will introduce a new yardstick to begin measuring and improve levels of health care across the emirate.


“The Dubai Health Authority announced today that it would develop and automate a Key Performance Indicators (KPI) framework for health facilities in the emirate of Dubai,” the authority said in a statement. “The aim of the initiative is to enable DHA to successfully produce and manage health performance measures covering the following areas: patient safety, clinical quality, patient happiness, financial and operational indicators.”

The new system will be known as Dubai Health Facilities Performance Framework (DHFPF).

Humaid Mohammad Obaid Al Qutami, chairman of the Board and director-general of the Dubai Health Authority, said measuring health service provision “fosters positive competition, ensures high quality of health services and most importantly it will help enhance patient-centric care and promote patient safety. The methodology we will use for measurement of health care provider performance will be data-driven and grounded in sound principles of data consistency, completeness, relevance, accuracy and integrity in order to drive crucial decision-making and support the health sector in Dubai.”

Dr Mohammad Al Reda, director of Organisational Transformation at the DHA, said: “The methodology used will lay the foundation for an effective framework to monitor the quality, efficiency and overall performance of the health care sector.

“Additionally, through stakeholder meetings, feedback cycles, and training, health care entities will be able to contribute to the design of the framework, and ultimately, the rating system. This will help them learn how to improve their operations to enhance the quality of the care they provide. Such a system with buy-in from the hospitals and other health care facilities will place the emirate of Dubai in the forefront of health care quality measurement and improvement within the region and internationally,” he said.

Dr Marwan Al Mulla, director of Health Regulation at the DHA, said: “The DHFPF will include data from e-claims, Sheryan (DHA’s health regulation system), Salama (electronic patient file system for all DHA health facilities) and a range of private health care providers. We will also engage major private hospitals, day care surgery centres, selected polyclinics, Dubai Healthcare City (DHCC) and Ministry of Health and Prevention (MoHAP) facilities in Dubai will be engaged and we will support them to help provide us with data.”

How new system will benefit DHA

Enliven quality improvement across its health care system

Provide consumers of health care services in the UAE and Dubai, specifically, with information to help them make better choices about health care providers

Provide medical tourists with trustworthy, independently validated information about Dubai’s health care quality

Develop a long-term reimbursement strategy that is driven by evidence on the quality of care provided

Source: DHA

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