ITIL Analyst – Raqmiyat LLC (Al Ghurair Group of Companies) – Dubai, United Arab Emirates


Job Description
• Understanding of Key Operations and Transition processes like Incident, Change, Events, Problem and Configuration Management.


• Ability to handle major incidents and related documentation like Root Cause Analysis report, Known Errors, etc.

• Ability to own and manage at least one ITIL process to ISO 20000 standards.

• Generate ITIL Reports demonstrating process maturity and performance indicators.

• Basic knowledge of Audit process, evidence gathering, and presentation.

• Build ITIL Knowledge Repositories from identified and implemented solutions.

• Basic understanding of Information Security framework to ensure and enforce compliance. • Identify, propose and incorporate continuous process improvements.

• Demonstrate Good level Presentation and Training skills.

• Understanding of communication and MS Excel & PowerPoint skills.

Job Details

Posted Date: 2020-07-02
Job Location: Abu Dhabi, United Arab Emirates
Job Role: Information Technology
Company Industry: IT Services

Preferred Candidate

Career Level: Mid Career

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