Helpdesk Supervisor (UAE Residents only) – Diyar United Company – United Arab Emirates

Job Description


A-Accountability/Responsibilities:

• Responsible for the delivery of the services within the scope of the project

• Monitor the overall performance of services

• Responsible for Service reporting

• Meet SLA targets and high levels of customers satisfaction

• Manage and direct help desk & onsite site

B-Qualifications:

• Advanced knowledge on service desk systems like SCCM and BMC Remedy including management and report creation

• Excellent experience in controlling Incident, Problem and Change management processes of ITIL framework

• Experienced in diagnosing and solving computer related problems (hardware, software, applications)

• Excellent experience in installing, supporting and troubleshooting Windows and Microsoft Office latest releases

• Excellent client configuration of networking and Microsoft Outlook

• Excellent experience in Microsoft PowerPoint, Vision and Project

• Experience in supervising and managing Service desk teams

C-Education / Qualifications:

• Any IT /Computer/Technology Bachelor’s Degree Graduate

D-Experience:

• At least 8 years of experience in various IT support services

E-Certifications:

• A+, ITIL, Microsoft office, Cisco and Microsoft windows 10 active certifications (passed the exam)

 

Job Details

Posted Date: 2019-04-29
Job Location: Dubai, United Arab Emirates
Job Role: Information Technology
Company Industry: Information Technology
Monthly Salary: US $3,000

Preferred Candidate

Career Level: Mid Career
Nationality: United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen
Degree: Bachelor’s degree

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