Front Office Network Surveillance Engineer – Fircroft – Saudi Arabia

Reporting:


This position reports to Front Office Manager.

Responsibilities

  • Monitor and manage Ericsson 2G/3G/ LTE network alarm events, service outage, network performance deterioration, customer complaint from alarm panel, constant monitor and analyze network performance consistently. This also includes providing escalation and notification of
  • Minor, Critical and Major incidents/outages.
  • Monitor alarms and performance information on the 24×7 basis.
  • Perform initial analysis to identify issues follow by restoration if possible (1st line of Support).
  • Perform periodical network backups and health checks to determine network status.
  • Respond to Network Customer Support Team within agreed SLA time frame.
  • Create and update/manage trouble tickets for any detected problem.
  •  Ensure all docket information are capture in activity log
  • Managing technical escalation to ensure faults is rectified within agreed SLAs.
  • Perform Escalation and Notification to keep management and other business units informed during system outages.
  • Assist the FO shift leader in producing activity report for KPI calculation.
  • Check and certified new network elements to be commissioned in operation environment within agreed KPI. (BIS)
  • Assist the operation team in process improvement and ongoing development of tools and system.
  • Ensure proper work progress, shift handover, data communication, team work spirit…etc.
    3 Authority
  • Suggest to Front Office Manager for any potential competence development of team members.
  • To support and suggest uniform organizational processes.
  • Assist Front Office Manager to implement changes in the processes & team structure as and when required.
  • Authorized to suggest the severity level of any potential major incidences.
  • Authorized to escalate to manager for any technical support constraint.
  • Authorized to interact efficiently with concerned persons to solve problems ASAP.

Main Tasks

General, independent of system

  • Monitor alarm event panels, Ericsson OSSRC, RBS, BSC& RNC …etc.
  • To support the NOC organization in regards to daily support issues.
  • To suggest actions and initiatives to enhance daily operations within the NOC.

Job Details

Posted Date: 2019-03-07
Job Location: Riyadh, Saudi Arabia
Job Role: Information Technology
Company Industry: Employment Placement Agencies/Recruiting

Preferred Candidate

Career Level: Mid Career
Degree: Diploma

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