Director of Rooms – 5* Hotel Luxury – Quest Search & Selection – Qatar

Quest Search & Selection is working with a stunning 5\[ Hotel, part of international hotel chain based in Qatar looking for a Director of Rooms to help deliver effective management to the hotel Front Office and Housekeeping functions.

As the Director of Rooms you would be responsible for managing the first and long lasting impressions of the guest experience.

The Director of Rooms will be responsible for:

  • The property to flourish in the region (people, profit, results + reputation)
  • Assist with planning the yearly targets and financial budgets
  • Lead and support the front office department in achieving the highest quality standards of guest service
  • Lead and support the Housekeeping division in meeting operational targets via effective organization, policy and procedural development and training activities
  • Motivating and engaging colleagues to continuously deliver the best possible service to guests
  • Review departmental/divisional profits, payroll expenses, rooms’ expenses, cost per occupied room, previous day’s occupancy and room revenues
  • Ensure high standards of guest service and constantly identify ways to improve product and service
  • Maintain all features/services, arrivals/departures and amenities (in conjunction with other departments)
  • Monitor guest satisfaction and trends, with a focus on continuous improvement.
  • Personal focus to be involved in the recruitment, management, training and developing of the
  • Work closely with the sales and marketing departments to assist with commercial awareness and sales capabilities of the rooms division
  • Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • Assist with Facilitation of Auditing processes / Annual reviews / Capital expenditures / Forecasting / Budgeting
  • Personal Requirements of the Director of Rooms:

  • Minimum 2 years Director of Rooms in Luxury hotels
  • Experience in Large Busy Hotels – international brands
  • Degree or Diploma in Hotel Management – Europe/ America/ Australia
  • Experience of managing and developing people – previous experience in managing teams of 150 members
  • Previous experience of managing a departmental P&L
  • Excellent leadership, interpersonal and communication skills
  • GCC experience is preferred
  • Committed to delivering a high level of guest focused service
  • Ability to work under pressure
  • Expert market knowledge and understanding of hotel products, operations and services
  • Fluent in English
  • The Benefits

    Salary package offered is QAR 18,000 – 21,000, housing, transportation allowance, yearly tickets (family status).

    We request that candidates send their CV as a Microsoft Word document where possible.

    Please note that are some visa restrictions for some nationalities in Qatar, including candidates with NOC available.

    We request that candidates send their CV as a Microsoft Word document where possible.

    Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.

    Job Details

    Posted Date: 2019-04-07
    Job Location: Qatar
    Job Role: Customer Service and Call Center
    Company Industry: Hospitality/Tourism/Travel
    Monthly Salary: US $5,000

    Preferred Candidate

    Career Level: Management

    Apply Now


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