Our client, a global international services provider has an exciting new opportunity for a Digital Experience and Operations Manager to join their team in Qatar
The Digital Experience and Operations Manager will be accountable for creating, delivering, and managing the digital customer service experience; including creating strategies and plans for continuous improvement on customer engagement and conversion metrics. By blending web analytics, customer insight and the UX/UI best practices, this role is responsible for developing key strategies which deliver outstanding digital customer experience as well as ensuring service assurance across all functions of COPS (quality, measurement, close the loop). Continuously test and track journeys and propositions to ensure they are driving the correct behaviour, and delivering optimal UX results, produce growth plans to drive results and recovery plans if performance is not meeting expectation. You will also be accountable to identify, scope and prioritise website and content enhancements/developments required to improve UX metrics and business performance as well as managing the delivery and operations of key digital assets.
|Job Location:||Doha, Qatar|
|Job Role:||Marketing and PR|
|Company Industry:||Manufacturing and Production|
|Career Level:||Mid Career|