Customer Service & Telesales – Kuwait

  • Welcoming and greeting each customer on receiving the call / customer in person. 
  • Following all reasonable instructions as requested by the management. 

  • Act as a link between the client – service center – management. 
  • Maintain records of all service center activity as well as calls flow to assist in strategic business development. 
  • Being aware of all in-store promotions, such as credit facilities, activities etc as some clients wish to enquire on these matters. 
  • Learn details about our product and service offerings
  • Communicate with customers to understand their requirements and need
  • Address any questions or issues customers may have  
  • Offer solutions based on clients’ needs and capabilities
  • Having an excellent and up to date knowledge of all products, their warranty procedures, basic troubleshooting. 
  • Always thanking the customer for visiting / calling and say goodbye 
  • Make cold calls / calls to prospective clients and increase market share.
  • Aim to maximize productivity and minimize costs while maintaining a high standard of customer service.
  • Analyze records of customer inquiries, purchases, service requests and complaints to identify trends. 
  • Reach out to existing and potential customers to present our product and service offering
  • Direct prospects and leads to the sales team 
  • Keep an updated customer database
  • Measure identified KPIs
  • Always strive towards meeting sales quota 
  • Track and document calls and sales
  • Update client records 
  • Prepare and present achievements

Job Details

Posted Date: 2020-02-16
Job Location: Al Kuwait, Kuwait
Job Role: Customer Service and Call Center
Company Industry: Other Business Support Services

Preferred Candidate

Career Level: Entry Level
Gender: Male

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