Customer Service Team Leader – Kuwaiti Nationals – Kuwait

•       Auditing the daily work and practices of all the Customer Service Team and assure that all their work applies to the Customer Service SOP guidelines

•       To provide support to all team members, when needed

•       Ensuring the team members are effectively providing information to customer in a prompt manor

•       Responsible for organizing tasks between team members, according to business requirements

•       Accountable for coordination team shifts, leaves and vacations.

•       Handling inbound and outbound calls

•       Handling complaints with its different aspects and full coordination over it with the concerned department (Sales or Operations Depts.)

•       Meeting up with customers to resolve major issues, if required.

•       Daily work reports.

•       Coordination with other departments on all your daily aspects of work in the department

•       VIP customers handling

•       Working on internal policies and communication to ensure excellence.

•       Developing / enhancing processes to facilitate and standardize all work-related tasks.

•       Having direct contribution to promote sales and help sealing deals when necessary.

  •  Will be responsible for planning, organizing and executing Telephonic Sales, and reaching out to existing and potential customers.

Job Details

Posted Date: 2020-03-03
Job Location: Al Kuwait, Kuwait
Job Role: Customer Service and Call Center
Company Industry: Other Business Support Services

Preferred Candidate

Career Level: Mid Career
Nationality: Kuwait
Degree: High school or equivalent

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