Customer Service Representative/Supervisor- Omani's Only – Oman

  • Guide and direct customer service team towards achieving operational goals.

  • Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
  • Ensure that customer complaints are resolved in a professional manner.
  • Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
  • Hire and train customer service staff to deliver high class customer service.
  • Determine work procedures, work schedules, and workflow for customer service staff.
  • Perform annual reviews, appraisals and performance management reviews for the customer service staff.
  • Ensure that the customer calls are handled and answered in a timely and accurate fashion.

Job Details

Posted Date: 2019-11-25
Job Location: Muscat, Oman
Job Role: Customer Service and Call Center
Company Industry: Employment Placement Agencies/Recruiting

Preferred Candidate

Career Level: Entry Level
Nationality: Oman

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