- Guide and direct customer service team towards achieving operational goals.
- Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
- Ensure that customer complaints are resolved in a professional manner.
- Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
- Hire and train customer service staff to deliver high class customer service.
- Determine work procedures, work schedules, and workflow for customer service staff.
- Perform annual reviews, appraisals and performance management reviews for the customer service staff.
- Ensure that the customer calls are handled and answered in a timely and accurate fashion.
|Job Location:||Muscat, Oman|
|Job Role:||Customer Service and Call Center|
|Company Industry:||Employment Placement Agencies/Recruiting|
|Career Level:||Entry Level|