Customer Service/Reception Supervisor – Alert HR Solutions – Kuwait

The Organization:
Our client is a large private hospital in the state of Kuwait. Their dedication towards development and growth is reflected in the ongoing expansion. Care is provided through a competent and diverse team of health care professionals in multiple departments, utilizing the latest technology and applying evidence-based practices.

Duties & Responsibilities:
The Reception Supervisor is responsible for overseeing customer service staff taking care of the patient appointment for all clinics services in accordance with the established clinic policies and procedures. He/she will also supervise checking the clinic assignments and the completion of preliminary paperwork for patients entering the hospital. The ideal candidate will be a competent professional who will be able to guide and train employees. He/she will be well-versed in processes under the role’s responsibility and will be results-driven and focused.
• Organize workflow and ensure that employees understand their duties or delegated tasks;
• Monitor employee productivity and provide constructive feedback and coaching;
• Receive complaints and resolve problems;
• Maintain timekeeping and personnel records;
• Pass on information from upper management to employees and vice versa;

Job Details

Posted Date: 2019-02-24
Job Location: Al Kuwait, Kuwait
Job Role: Customer Service and Call Center
Company Industry: Healthcare, other
Monthly Salary: US $1,500

Preferred Candidate

Career Level: Mid Career

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