Customer Service Agent – (EIRAD UPS) – Riyadh – Transferable iqama – Mena Business Investment Group – Saudi Arabia

 To promote positively UPS brand.
 Attend customer phone calls and support them with the assistance they need.
 Communication with global UPS offices via intranet, internal e-mail network and UPS shipments tracking site {for purpose of tracking and tracing, pick-up request, service availability and urgent delivery etc.}.
 Supporting other departments {Sales, Operations & Accounts} by informing and updating them with the customer needs.
 Increasing UPS business by representing the company with the most professional manner that attracts the customer and keeps him always satisfied.
 Dealing and exercising UPS global track and trace software “MAINFRAME” {which is used by UPS employees worldwide for tracking & internal communication}.
 To build up close business relationships with the internal and external customers.
 Arranging shipment pick-ups from the customers via DIMS (Reservation and dispatching Software).


 Receives calls from customers from switchboard and package customers to determine root causes of escalated customers’ issues and UPS delivery service failures.
 Reviews customers’ complaint emails, letters, and faxes to determine the issues’ root causes and refer communications to the appropriate district and operations management representative for action and resolution.
 Handles customers’ complaint calls to report calls’ outcomes and resolutions to department management.
 Handles customers’ phone calls to offer apologies for missing packages and service failures.
 Utilizes UPS databases (e.g., electronic Track and Trace \[eTT\], etc.) to identify sources and locations of missing packages and service failures.
 Manage all pick up and delivery requests and communicate with Small package operation accordingly.

Job Details

Posted Date: 2019-05-07
Job Location: Riyadh, Saudi Arabia
Job Role: Customer Service and Call Center
Company Industry: Shipping
Monthly Salary: US $2,000

Preferred Candidate

Career Level: Mid Career
Gender: Male
Nationality: United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; ; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; South Sudan; Syria; Tunisia; Yemen
Degree: Bachelor’s degree

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