Customer Service Agent – Dar Al-Shifa Hospital – Kuwait

1- Answer and direct incoming phone calls to appropriate individuals.


2- Greet patients/clients, secure nature of visits and direct to appropriate individual, provide routine information about the hospital when necessary.

3- Receive, screen, interview, and register patients for clinics.

4- Handle phone enquiries from patients and others; screen calls to ascertain nature and urgency of inquiry; refer callers as appropriate and/or schedules appointments.

5- Review patient admission records to ascertain insurance coverage and the possible need for financial assistance; obtain insurance authorizations or initiate applications for public assistance as indicated.

6- Counsel patients and families regarding financial issues such as insurance, eligibility for assistance and verify insurance coverage with insurance companies.

7- Record patient demographic, insurance, and billing codes into registration and billing system; research missing information on intake forms; obtain signatures and release forms.

8- Respond as appropriate to enquiries from patients regarding treatment, benefits, and billings; coordinate the resolution of related problems.

9- Input admission and discharge data and billing information into a computer database designed and maintained by the IT Department

10-Provide day-to-day staff support as appropriate, to include preparation of documents, collection and verification of records, and maintenance of data on clinical activity

Job Details

Posted Date: 2019-05-11
Job Location: Hawali, Kuwait
Job Role: Customer Service and Call Center
Company Industry: Healthcare, Practitioner and Technician

Preferred Candidate

Career Level: Entry Level
Degree: Bachelor’s degree

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