Corporate External Communications Manager – Kuwait – M.H. Alshaya Co. – Kuwait


The Role:

Works with Head of External Communications in support of the overall external communications agenda of enhancing the Alshaya brand and corporate reputation. Focused on delivering a positive flow of corporate news and information to media, supporting senior management stakeholder engagement (governments, NGO, communities, etc) and providing a robust media relations/editorial content support and review service for the brands.


Key Performance Areas:

  • Contribute to development of annual External Communications (‘comms) plan, delivering and reporting on all plan elements within Area of Responsibility
  • Manage Alshayas press office: Managing media enquiries and story sell-in, building media relationships and maintaining up to date knowledge of media landscape – escalating where necessary to senior team
  • Oversee and co-ordinate Alshayas Corporate Content calendar – developing /placing stories on all external channels which reinforce Alshayas growth story and enhance its reputation and ensuring integration with internal team
  • Collaborate closely with CMC colleagues and other internal stakeholders as required to optimise impact of messaging
  • Lead responsibility for Alshaya.com – managing performance, content plan and ongoing site evolution
  • Ensuring all Alshaya core messaging is up to date and consistent on all channels (English and Arabic)
  • Manage brand PR content review process, ensuring team are able to provide effective advice and a timely review service in English and Arabic within target SLA – allocate resource and escalate where necessary to senior team
  • Work with brand teams / CMC to manage the quality, and impact and value for money of editorial content and activity (all channels)
  • Effective project management of PR events that involve the Alshaya brand (e.g. new mall/brand openings, corporate initiatives, stakeholder events, etc) – working with brand teams, stakeholders (eg. C-suite, ministries, universities, etc), media and suppliers as necessary.
  • Review and clear all agency briefs (approach, messages, price) and assess agency performance in partnership with brand teams
  • Manage review and approval process for all CSR initiatives, engaging with local community and other stakeholders, including CEO
  • Provide support on crisis/issues management as necessary.
  • Ensure focused, timely delivery of corporate media monitoring reports and insights (print and online)
  • Ensure all processes and guidance within AOR are up to date and relevant
  • Champion a culture of customer service
  • Effective management of direct reports and other team members within matrix-based structure – supporting skills and employee development
  • Essential Skills: Written and spoken Arabic; knowledge of local culture and government

    About Alshaya Group:

    As a leading international franchise operator, with 90 of the worlds most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.

    Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.

    Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Changs, The Cheesecake Factory, The Body Shop, M.A.C, Victorias Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton. From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & B

    Job Details

    Posted Date: 2020-02-27
    Job Location: Kuwait
    Job Role: Management
    Company Industry: Wholesale & Import/Export Trade

    Preferred Candidate

    Career Level: Management

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