CALL CENTER MANAGER – Kuwait


We’re looking for a Call Center Manager to join our team


Train and onboard new Call Center Agents as required to meet quotas.
Provide coaching and assistance to call center agents on an ongoing basis.
Process weekly sales lead reports for submission to management.
Oversee and ensure conflict resolution between associates and customers.
Ensure that all employees follow the company’s best practices for call center management and operations.
Develop presentations and talks to motivate and educate call center agents
Communicate company goals to associates so every employee understands his or her role
Conduct periodic surveys of customers and potential customers to ensure quality control

Job Details

Posted Date: 2020-05-19
Job Location: Al Kuwait, Kuwait
Job Role: Management
Company Industry: Catering, Food Service, & Restaurant

Preferred Candidate

Career Level: Management
Degree: High school or equivalent

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