Call Center Agent – Career Hunters – Kuwait

Job Description


 

Support and provide superior service via phones, e-mails and faxes as a receiver and caller Use questioning and listening skills that support effective telephone communication.

Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and
unintentional disconnects. Understand the impact of attitude in handling calls professionally Effectively deal with job stress, angry callers, and upset customers Use the most appropriate way to communicate with different behavior types on the telephone. Apply the elements of building positive rapport with different types of customers over the phone. Apply the proper telephone etiquette to satisfy various customer situations. Apply appropriate actions to effectively control a telephone call. Identify voice skills and how to enhance a good telephone presentation. Meets commitments to customers

 

Job Details

Posted Date: 2019-05-14
Job Location: Al Kuwait, Kuwait
Job Role: Customer Service and Call Center
Company Industry: Employment Placement Agencies/Recruiting

Preferred Candidate

Career Level: Entry Level

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