B2B ‘Attractions Marketplace’ brings global reach to local experiences

DUBAI, 4th March, 2019 (WAM) — Dubai’s Department of Tourism and Commerce Marketing (Dubai Tourism) has officially launched its B2B Attractions Marketplace to the industry as a powerful online platform that connects attractions and experiences across the city with global audiences and relevant channel partners.

Creating a seamless technological framework to stimulate industry cohesion, the initiative has been designed to help attractions access the industry’s network of B2B resellers, increasing productivity across the breadth of Dubai’s destination offering.

The integrated platform supports the city’s goal of becoming the world’s most visited and revisited destination by 2025, placing destinations in front of global audiences and helping them manage their booking and customer relationship management, CRM, processes. The Attractions Marketplace combines technological innovation with an outreach campaign that showcases partner destinations to popular global online travel agents, OTAs, and reseller channels such as Expedia, TripAdvisor and Klook with white label solutions allowing attractions to create personalised ticketing systems under their own brand, expanding their reach and enhancing international visibility.

Issam Kazim, CEO, Dubai Corporation for Tourism and Commerce Marketing said, “The Attractions Marketplace has been designed to leverage the digital disruption that the leisure and entertainment landscape is experiencing, and is set to benefit the city’s wide variety of attractions and experiences by enhancing their visibility and global connectivity. The platform responds effectively to the challenges faced by attractions in marketing themselves to international audiences, offering access to global reseller partners while creating a seamless booking and customer management process. Our destination partners already offer convenient and customised experiences, and with the launch of the Attractions Marketplace we hope to see increased footfall, stronger engagement and a boost in revenue across the city.”

The platform replaces ad-hoc methods of booking and marketing that rely on legacy systems, spreadsheets and ledgers, putting attractions in control of their marketing process by giving them the visibility, outreach and information required to enhance their destination management strategies. Benefits include increased reach, optimised capacity and inventory management as well as reduced process overheads, better efficiency and a unified customer service experience. Sophisticated reporting tools and an integrated back-end allow comprehensive evaluation of ticket sales and distribution channel performance, with the interactive dashboard summarising bookings made via each sales channel, offering a summary of sales target performance, inventory and capacity occupancy.



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