Dubai: With smart transformation of Dubai Municipality services significantly reducing the number of visitors to its centres, the civic body is planning to transform all its centres into smart halls.
The plan is to soon convert the service centres into smart halls, Khater Al Nuaimi, director of Municipality Centres Department, said in a press release, on Monday.
This will be done in agreement and coordination with the partners in the centres and transferring the spaces allocated to them to smart halls. These halls will be unified in character, development and inspiration in line with the vision of the Government of Dubai, he pointed out.
The first smart hall was inaugurated in Al Kifaf Centre.
He said the municipality customer service centres have recorded a decrease of more than 20 per cent of the total visitors during the first half of this year compared to the first half of 2017.
He said the municipality centres are witnessing new quality initiatives to reduce the visits of their customers, which are joint centres that include the services of a number of other local departments, establishments, government bodies and private companies that provide various services.
During the first half of this year, Al Nuaimi said, the municipality’s centres received 627,000 transactions, whereas, during the same period last year, the number was 800,000.
The municipality centres provide services of Roads and Transport Authority, Dubai Electricity and Water Authority, Dubai Finance Department, Department of Economic Development, Dubai Courts, General Directorate of Residency and Foreigners Affairs, Citizenship and Passports Department, Ministry of Foreign Affairs and International Cooperation, Ministry of Community Development and General Authority for Pensions and Insurance.
They also host many private entities such as etisalat, du, private companies that carry out transactions of a number of service departments and institutions and other private offices, in addition to banks to facilitate banking transactions of municipality centres.
Al Nuaimi said the percentage of customers for the services of Dubai Municipality is the lowest among the customers of all the entities.
“This is due to the municipality’s continuous efforts to transform the services into smart services and to train its customers to complete their transactions on their own and automatically without having to visit the municipality centres, which is done through the apps for Dubai Municipality services that can be downloaded on smart phones. The municipality also seeks to monitor customer feedback in the centres and find the best and easiest ways to facilitate their transactions,” he said.
“We have also organised the Smart Monday initiative, which is held every week at Al Kifaf Centre to train the customers to complete their transactions on their own without the need to visit the centres,” said Al Nuaimi.