Conduct outbound and Inbound calls for sales, service maintenance, car repairs, general inquiries and complaints.
Receive sales inquiries, service bookings to increase footfall in showrooms and workshops in line with production attended hours and maximize opportunities to do business for the sales team.
Adhere to quality assurance metrics and performance objectives that will contribute to improving customer acceptance of SALES campaigns, AFTER SALES campaigns and client retention campaigns.
- Execute daily target of interactions in order to achieve required quota of sales leads and service booking. Answer customer enquiries about service schedules and related items, as well as generating accurate service notifications and customer data and system updates.
- Attend to customer enquiries regarding car status, products, services, sales promotions, locations and contact details of branches.
- Receive customer concerns, and collect relevant information in order to escalate to the happiness centre.
- Convey a professional image of Al Futtaim automotive by following set scripts and telephone etiquette standards.
- Show flexibility and abide by assigned shift schedules, in order to maintain availability levels in the engagement centre, and ensure timely response to customers, and welcome them with enthusiasm and courtesy.
- Awareness of service rules and warranty conditions. As well as being updated with recent promotions in order to pass on accurate information.
|Job Location:||Ajman, United Arab Emirates|
|Job Role:||Customer Service and Call Center|
|Career Level:||Entry Level|
|Nationality:||United Arab Emirates|
|Degree:||High school or equivalent|