Customer Service Agent – National Aviation Services – Kuwait

Job Summary
To perform the designated duties of providing Meet & Assist related customer service assistance to customers and clients, as per the operational and HSEQ norms and standards.


Duties and Essential Job Functions

Management:

  • Endeavor to develop and succeed in maintaining appropriate company image that strives towards excellence in satisfying customers
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications.
  • Contributes to team effort by accomplishing related results as needed

Technical:

  • Ensure timely system recording of walk-in, telephone, email customers service requests related to meet and assist service, flower arrangement/ delivery assistance, limousine and hotel accommodation assistance and visa upon arrival
  • Meet and assist the arriving or departing passengers at the boarding gate or check-in counters and assist them with immigration or check-in formalities
  • Ensure compliance to established procedures for flower delivery service, limousine service, hotel accommodation assistance, and other services
  • Attend to customer inquiries, concerns or requests received via phone, email or walk-in customers at the Meet and Assist service counters; promote and cross-sell other services
  • Prepare incident and other reports as required
  • Perform other related duties as directed by the immediate superior

Job Details

Posted Date: 2019-05-08
Job Location: Al Farawaniyah, Kuwait
Job Role: Customer Service and Call Center
Company Industry: Airlines/Aviation

Preferred Candidate

Career Level: Entry Level
Degree: Diploma

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