Call Center Supervisor – Alert HR Solutions – Kuwait

The Organization:
Our client is a large private hospital in the state of Kuwait. Their dedication towards development and growth is reflected in the ongoing expansion. Care is provided through a competent and diverse team of health care professionals in multiple departments, utilizing the latest technology and applying evidence-based practices.

Duties & Responsibilities:
They are hiring an experienced Call Center Supervisor that will supervise the call center staff in accordance with the established clinic policies and procedures.
• Assist in the formulation of targets for individuals and teams;
• Answer questions from staff and provide guidance and feedback;
• Anticipate escalation and take over calls when needed;
• Ensure adherence to policies for attendance, established procedures;
• Keep management informed on results, issues and problems;
• Prepare monthly/annual results and performance reports

Job Details

Posted Date: 2019-02-24
Job Location: Al Kuwait, Kuwait
Job Role: Customer Service and Call Center
Company Industry: Healthcare, other

Preferred Candidate

Career Level: Mid Career

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